Restore a Paid Coin Bundle Without Buying It Again
Trace an Apple, Google Play or direct Clubs Casino coin purchase that was charged but did not appear in the game balance.
Start social playA completed store charge and a delivered coin bundle are two separate records. If coins do not appear, do not immediately repeat the purchase. First identify who processed the payment, then match the store order to the Clubs Casino player account and device session.
Confirm the payment processor
Check whether the receipt came from Apple, Google Play or a direct web checkout. Record the order ID, item name, amount, currency, purchase time and Apple or Google account used. Do not publish the full receipt. A bank pending authorisation without a store receipt may not be a completed purchase.
Refresh the correct player identity
Confirm the game is signed into the same Clubs Casino account that made the purchase. Restart the app or browser, update it from the official store and use any Restore Purchases control supplied by the product. Do not create another profile; the bundle may remain tied to the original player ID.
Compare store completion with game delivery
Apple or Google can show whether the order completed, was cancelled or is still pending. The developer can trace whether the digital item was granted. Save the visible coin balance before and after refresh. If the order completed but the item is absent, send the developer the masked order ID and player ID in one case.
Avoid a duplicate charge
Do not buy a second bundle to test whether delivery works. A second order creates a separate entitlement and may not repair the first. Follow the store’s official troubleshooting or refund route if the developer cannot deliver the item. Keep each order ID paired with its own outcome.
Quick help
Should I purchase the bundle again?
No. Trace the original store order and player account first.
What information does support need?
Provide the masked store order ID, item, time and Clubs Casino player ID.
Why might the charge be pending?
A bank authorisation can appear before the app store marks the order completed.
Ready for the next step?
Keep your player ID and store receipt available when you continue.
Continue to social playLast reviewed: 30 July 2026